Please see our privacy policy here
ENWILD RETREAT
Privacy Policy
Last updated: 24 April 2026
1. Who We Are
Enwild Ventures Ltd operates the website enwildretreat.uk and provides nature and wellness retreat experiences at Willowbrook Farm, Oxfordshire. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of data protection law, we are the Data Controller of the personal information we collect about you. If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: connect@enwildretreat.uk
Website: www.enwildretreat.uk
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Information you provide directly
Name, email address, and phone number when you make an enquiry, booking, or sign up to our mailing list
Billing and payment information when you purchase a retreat or experience
Dietary requirements, health considerations, or accessibility needs you choose to share with us to help us accommodate you
Messages and correspondence you send us via our contact form, email, or social media
Information collected automatically
Technical data such as your IP address, browser type, and device information when you visit our website
Usage data including pages visited, time spent on pages, and links clicked
Cookie data; see our Cookie Policy section below for more detail
3. How We Use Your Personal Data
We use your personal data for the following purposes:
To process and manage bookings for retreats, workshops, and experiences
To respond to enquiries and provide customer support
To send you confirmation emails, pre-arrival information, and post-retreat follow-ups relevant to your booking
To send you marketing communications about upcoming retreats, events, and news; only where you have given your consent
To improve our website, services, and user experience using anonymised analytics
To comply with our legal obligations
4. Our Legal Basis for Processing
We only process your personal data when we have a lawful basis to do so. Depending on the activity, our legal bases are:
Contract: Processing is necessary to fulfil a booking or service you have requested
Consent: For marketing emails and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time
Legitimate interests: For improving our website and services, where this does not override your rights and interests
Legal obligation: Where we are required to retain or share data by law
5. Marketing Communications
We will only send you newsletters, promotions, and marketing communications if you have opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by emailing us at connect@enwildretreat.uk.
Withdrawing consent for marketing does not affect the lawfulness of any processing carried out before you withdrew consent, nor does it affect our ability to contact you about your existing bookings.
6. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share your data with trusted third parties only where necessary:
Payment processors (e.g. Stripe or similar) to handle secure payment transactions
Booking and reservation platforms we use to manage retreat registrations
Email marketing services (e.g. Squarespace, Mailchimp or similar) where you have consented to receive marketing
Online forms and surveys such as Typeform to collect feedback and improve our retreats
Website analytics providers (e.g. Google Analytics) using anonymised data
Professional advisers such as accountants or lawyers, under confidentiality obligations
Law enforcement or regulatory bodies if we are legally required to do so
All third parties we work with are required to keep your data secure and to use it only for the specific purpose for which it was shared.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law. As a general guide:
Booking and transaction records: 7 years (to comply with HMRC requirements)
Marketing consent and email lists: until you withdraw consent or unsubscribe
Website enquiries and correspondence: up to 2 years from the date of last contact
Website analytics data: typically 26 months, in line with standard analytics platform settings
8. Cookies
Our website uses cookies; small text files stored on your device to help the site function and to understand how visitors use it. We use the following types of cookies:
Essential cookies: Required for the website to work (e.g. session cookies for booking flows). These do not require your consent.
Analytics cookies: We use tools such as Google Analytics to understand how visitors interact with our site. These are only set with your consent.
Marketing cookies: If we use any advertising or social media tracking tools, these will only be activated with your consent.
When you first visit our site, you will be asked to accept or decline non-essential cookies. You can update your preferences at any time via your browser settings or our cookie preferences tool.
9. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Right to access: You can request a copy of the personal data we hold about you
Right to rectification: You can ask us to correct inaccurate or incomplete data
Right to erasure: You can ask us to delete your data, subject to certain legal exceptions
Right to restrict processing: You can ask us to pause how we use your data in certain circumstances
Right to data portability: You can request your data in a structured, machine-readable format
Right to object: You can object to us processing your data for direct marketing at any time
Rights related to automated decision-making: We do not use automated decision-making or profiling
To exercise any of these rights, please contact us at connect@enwildretreat.uk. We will respond within one calendar month. We may need to verify your identity before fulfilling your request.
10. International Data Transfers
Where any of our third-party service providers are based outside the UK or EEA, we ensure that appropriate safeguards are in place (such as Standard Contractual Clauses or an adequacy decision) to protect your data in line with UK GDPR requirements.
11. Data Security
We take the security of your personal data seriously and have appropriate technical and organisational measures in place to protect it against unauthorised access, loss, or misuse. These include secure HTTPS connections on our website, restricted access to personal data, and use of reputable, compliant third-party platforms.
No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights, we will notify you and the ICO as required by law.
12. Links to Third-Party Websites
Our website may contain links to external sites, such as social media platforms or partner organisations. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
13. Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.
14. Complaints
If you are unhappy with how we have handled your personal data, please contact us in the first instance at connect@enwildretreat.uk and we will do our best to resolve the matter.
You also have the right to lodge a complaint with the UK's data protection supervisory authority:
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
15. Changes to This Policy
This Privacy Policy was last updated on 24 April 2026. We may update it from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last updated” date. For significant changes, we may notify you by email if you are on our mailing list.
Enwild Retreat | Willowbrook Farm, Oxfordshire | enwildretreat.uk | connect@enwildretreat.uk